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Contact Us

Experiencing a problem or need a little help? Our customer service team is here to support you! We are always happy to speak to you and we will answer your emails promptly. We understand that both the sheer number of eliquid flavours available and the incredible diversity of vaping devices on offer can leave you scratching your head in confusion. Whether you have a query about your order, you need assistance to make your choices or you have a general question about vaping, do get in touch with the customer service team. We will do everything we can to assist you.

By Telephone

Call us 9am – 6pm Monday – Friday. Please use the following address for all correspondence and returns:

0203 8704346

Outside of these hours, please leave us a message and we will get back to you ASAP. This will usually be by email, as we are better able to present all the information you need in writing. (formerly Vapester) Unit 103 92 Oldfields Road Sutton SM1 2NU

If your call is regarding an order, have your order number to hand as this will enable us to access your details quickly.

By Email

To contact us, complete the contact form below as this will enable us to direct your query to the relevant department. If your question is regarding an order, please mention your order number in your message

Returns and Deliveries

If your query concerns either returns or deliveries, you should find the information you need on the relevant pages: returns page

Alternatively, email us at For delivery information, please visit our delivery page