Some e liquid brands feature lids which spin freely despite the fact the seal remains intact. Vampire Vape in particular are known for this. If you hold a bottle in your hand and twist the cap you’ll notice that it spins freely but, in order to actually open the bottle, you’ll need to push down on the top and twist the lid quite hard in order to break the seal - and you’ll hear a cracking sound when the seal is opened.
Obviously, it is theoretically possible that a batch could be faulty, and we have encountered this once in the past but it is extremely rare. 99 times out of 100 you’ll find the seal is still intact even if it might feel like it isn’t.
If by any chance your were to receive a bottle of e liquid from us where the seal wasn’t intact, we will of course exchange it for you no questions asked. Just submit a ticket with the relevant information and we’ll take care of it for you immediately.