We accept the following credit and debit cards for payment:
All card payments are processed via Worldpay, the largest card processing company in the UK. All transactions are fully encrypted and 100% secure. Your card company may perform additional fraud prevention checks such as Verified by Visa or Mastercard's 3D Secure before authorising the payment.
We also accept payments via PayPal. You don’t need to have a PayPal account to use their system and you can make your payment with your debit or credit card. Transactions via PayPal are fully encrypted and 100% secure.
If you are trying to place an order and your card is declined, please double check that you have entered the card number and CV2 number correctly. You should also ensure that the personal details you have entered match those that your bank or credit card provider has on file.
If you have confirmed that the details you have entered are correct and you have funds available, it could be that the fraud checks of either Worldpay or your card provider have proved to be over zealous. Try using our additional payment gateway, PayPal instead. You don’t need to open an account with PayPal to make your payment.
Have you been charged twice for your order?
On rare occasions, when checking your bank statement, it might appear that you have been charged twice for your order. This is because when you place your order, Worldpay automatically seeks authorisation from your bank or your card provider. When they do this, the funds to pay for the order are reserved.
Very rarely, the Worldpay system can create more than one authorisation, reserving the funds for the transaction twice. Such authorisations may remain in place for up to 3 days and could appear on your statement. However, funds will only be withdrawn once to complete your transaction. Any additional authorisations will disappear and the funds relating to them will be available to you again.
If you believe that you have been charged twice, wait three days and check your statement. If you still find that there is an issue, contact your bank or card provider and request that any pending transactions are removed from your account. If your bank advises you that more than one payment has been made, please contact us and we will investigate the problem immediately.