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Why can’t you log in to your account?

If you have recently set up an account and find that you can’t login, the most likely explanation is that there was a typo in your email address. The first thing to try is to request a password reminder. If the reminder doesn't arrive within about 10 minutes, it is very likely that we don't have your correct email address.

In this event you will need to either create a new account or contact us stating as many details as you can such as your name, address, approximate date you signed up and correct email address. We'll do our best to locate your existing account and update it for you.

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