Reminder emails are normally sent immediately but can take up to 10 minutes to reach you. If you’ve waited 10 minutes and the email still hasn’t arrived, we suggest you check that the email hasn’t ended up in your spam or junk folder. If you can’t find the email, it could be that when you created your account, you entered your email address incorrectly.
If this is the case, the easiest thing to do is to create a new account as your actual email address won’t have been registered on our system. If, however, you’re looking to check on an existing order, you’ll need to contact us and we will endeavour to locate your account.