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Why have you been charged twice for your order?

On rare occasions, when checking your bank statement, it might appear that you have been charged twice for your order. This is because when you place our order, Worldpay automatically seeks authorisation from your bank or your card provider. When they do this, the funds to pay for the order are reserved.

Very rarely, the Worldpay system can create more than one authorisation, reserving the funds for the transaction twice. Such authorisations may remain in place for up to 3 days and could appear on your statement. However, funds will only be withdrawn once to complete your transaction. Any additional authorisations will disappear and the funds relating to them will be available to you again.

If you believe that you have been charged twice, wait three days and check your statement. If you still find that there is an issue, contact your bank or card provider and request that any pending transactions are removed from your account. If your bank advises you that more than one payment has been made, please contact us and we will investigate the problem immediately.

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