payments-and-security
Which cards does vapekit.co.uk accept?
You can make your payment using the following credit and debit cards:
- Visa
- Delta
- Visa Electron
- MasterCard
- American Express?
- UK based Maestro and Solo card
You can also pay using your PayPal account.
Are all payments secure?
All card payments are processed via Worldpay, the largest card processing company in the UK. All transactions are fully encrypted and 100% secure. Your card company may perform additional fraud prevention checks such as Verified by Visa or Mastercard's 3D Secure before authorising the payment. Payments made via PayPal are also fully encrypted and 100% secure.
Why has your card payment been declined?
If your card has been declined, it could be that you have entered your card details incorrectly. Cards may also be declined if the name and billing address you have entered do not match the information held by your bank or card provider. Occasionally, overly zealous fraud protection by your bank or provider can also see your card declined. Check that you have entered all details correctly and that you have sufficient funds in your account. If this is the case, contact your bank or card provider.
Why have you been charged twice for your order?
On rare occasions, when checking your bank statement, it might appear that you have been charged twice for your order. This is because when you place our order, Worldpay automatically seeks authorisation from your bank or your card provider. When they do this, the funds to pay for the order are reserved.
Very rarely, the Worldpay system can create more than one authorisation, reserving the funds for the transaction twice. Such authorisations may remain in place for up to 3 days and could appear on your statement. However, funds will only be withdrawn once to complete your transaction. Any additional authorisations will disappear and the funds relating to them will be available to you again.
If you believe that you have been charged twice, wait three days and check your statement. If you still find that there is an issue, contact your bank or card provider and request that any pending transactions are removed from your account. If your bank advises you that more than one payment has been made, please contact us and we will investigate the problem immediately.